Techies Pool for
Your Businesses

Key Job Responsibilities

• Perform troubleshooting for ArcGIS Software including ArcMap, ArcGIS Pro, ArcGIS Online and ArcGIS Enterprise

• Perform routine administration such as setting up new users

• Installing and configuring ArcGIS Desktop applications

• Edit and maintain Mobile GR GIS data including Parking, Transit, and Traffic Control

• Collect or verify field data using ArcGIS Collector

• Facilitate communication between end-users and the IT department

• Develop and maintain documentation pertaining to Mobile GR workflows and GIS data

• Monitor and coordinate resolution of ArcGIS service desk tickets

• Develop and maintain required reporting

• Learn complex application functions to facilitate issues

• Perform other related assigned duties as necessary to complete the primary job responsibilities as described above

Required

• Bachelor’s degree in Geographic Information Systems, Computer Science, Computer Engineering, Information Technology, Mathematics or related degree. A combination of education, experience and training may be considered in lieu of a formal degree

• Ability to provide written documentation and correspondence on a single application

• Ability to develop and a present a plan to other members of the project team

• Ability to resolve/manage conflict within a team

• Ability to perform basic troubleshooting within a single application

• Understanding of ITIL concepts

• Self-motivated and directed, can define team direction

• Strong customer service orientation

• Ability to work in a team-oriented, collaborative environment

• This job’s responsibilities may include task assignments to support, administer, or access systems